Digital Automation – Back Office

Chaucer / Chaucer Financial Services / Case Studies / Digital Automation – Back Office

Our client needed help with:

  • Digitalisation of the Back Office, Data Management and shared service environments after a 2 year programme to enhance their digital footprint.
  • Alongside this culture, intranet and tactical tools aligned to becoming a true ‘Digital’ organisation had not been addressed.

Our approach:

  • Chaucer Financial Services put together a clear roadmap of programme deliverables and activities to show a step change that could be achieved.
  • This approach utilised Digital FinTech and market solutions across the Bank to deliver both cost savings as well as Digital Transformation.
  • Competing silos, inflight projects and programmes and business functions were brought together under a new £18m programmes of change and transformation to address the Back Office and Organisation Digitalisation.

The results:


Programme of improvements


Run cost savings per year


Additional cost saving in year 2


Further projects agreed through newly implemented design authority

How we delivered these results:

The approach worked across 4 phases:

  • Vertical Analysis – assessment and re-engineering of processes and activity based costings.
  • Horizontal Analysis – vendor assessment and rationalisation, supplier management model, synergy across divisions and functions, shared services review and back office outsourcing.
  • Quick Wins – digital roll out of solutions, back office automation, business case confirmation, delivery of quick wins.
  • Long term solutions – process and strategic enhancements, data management using FinTech, sourcing execution, fit for purpose review and delivery.

If you think we can help you to implement your project or programme strategy, please call us on:
+44 (0) 203 141 8400 in UK/Europe, or ​​​+1 713 821 1783 in the USA.

Alternatively, please send us some brief information and we can discuss things in more detail.