Formalised change management drives success

Chaucer / Chaucer Energy / Case Studies / Formalised change management drives success

Our client needed help with:

  • Realizing benefits following SAP implementation in 31 countries.
  • Improving the end users experience and alleviating confusion of a new SAP systems.
  • Providing support to those underperforming countries to fully embed SAP via a ‘post go-live business stabilisation’ strategy.
  • Develop a range of Change Management tools and methodologies to compensate for the gap in capability.

Our approach:

  • Workshops with senior managers to define what business stability looked like at a local level.
  • Personable, relationship-based change tactics and approach.
  • Developing metrics for change objectives.
  • Provision of a process maturity self-assessment, giving managers a tool to understand priorities across the region.

The results:

$1.5m

Approximate savings following improved adoption of new processes

3x

More efficient for future rollouts to new countries due to revised approach

Business Super User community established within the client organisation to underpin future process adoption activity, post go-live

Change management methods and change leadership training were transferred and embedded to wider team

How we delivered these results:

  • Workshops with senior managers to define what business stability looked like at a local level, creating work packages to bring teams together and work collectively towards stabilisation
  • Working with end users to identify how well new processes were being followed.
  • Quantifying, prioritising and categorising gaps in process understanding.
  • Providing dashboard summary of findings to support decision-making.
  • Creation of engagement and communications templates and, where appropriate, communication plans.
  • Provision of a process maturity self-assessment, giving managers a tool to understand priorities across the region.

If you think we can help you to implement your project or programme strategy, please call us on:
+44 (0) 203 141 8400 in UK/Europe, or ​​​+1 713 821 1783 in the USA.

Alternatively, please send us some brief information and we can discuss things in more detail.