National Digital Policing PMO set up and transition

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Our client needed help with:

  • Setting up and making operational a sustainable Portfolio Management Office to ensure robust delivery of programmes with a defined change management approach.
  • The set up and management of Portfolio Governance, Assurance and Control to give confidence in Programme Delivery.
  • Building in house Portfolio Management capability to make processes and practices sustainable leading to the planning and implementation of a phased hand over to the client organisation.

Our approach:

  • Chaucer reviewed the needs of both the newly created portfolio comprising three national digital Policing programmes and national governance requirements.
  • We built a multi-functional team, to focus on the delivery of Communications, Change Management, Finance, Programme management, control and assurance functions.
  • Throughout the build and operation of the PMO, we managed engagement with senior stakeholders, coached programme teams on best practice and coordinated the recruitment of client organisation members.

The results:


Saving on annual delivery costs


Saving by improved scope management


Portfolio funding managed by the PMO

How we delivered these results:

  • A fully functional PMO team that built good working relationships with programme teams & advised on best practice tools for programme planning, control & assurance.
  • Processes and materials in place for the delivery of key Communications across UK Policing and to senior Central Government stakeholders.
  • A Change network established across UK Policing that enabled the assessment of Force readiness for the receipt of new capabilities delivered by the Portfolio.
  • Financial controls & reporting in place providing visibility of planned & actual expenditure, against budget, in a timeframe that allowed action to mitigate potential risks.
  • Senior decision makers had the information needed to make key decisions at the right times
    Planned, transitioned and embedded all PMO roles and responsibilities in the client organisation.

If you think we can help you to implement your project or programme strategy, please call us on:
+44 (0) 203 141 8400 in UK/Europe, or ​​​+1 713 821 1783 in the USA.

Alternatively, please send us some brief information and we can discuss things in more detail.