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Communications

Planned and rigorous

Communication is integral to human interaction and a key driver of productivity. So, it needs to be addressed with purpose across all business activity.

But when big changes are taking place, it is easy for organisations to slip into being reactive, simply responding to questions and issues, rather than directing the conversation and narrative.

Without a consistent drum beat of relevant information audiences disengage. Meanwhile leaders raise concerns that their messages are failing to cut through.

At Chaucer, we bring rigour to your communications, working with people at all levels to understand business ambitions and audience needs, and to determine communication strategy.

Messages need to be audience-centric and motivating, while delivering the detail to make sure people understand and believe what they are being told. We organise communications around what you need your audiences to think, feel and do.

Measurement of audience engagement is made easier by digital channels, but face-to-face dialogue is invaluable for establishing what is really resonating with people’s hearts and minds. Both forms of feedback should guide decision-making and help refine your communication journey.

Strategic Communications

We establish a communications ecosystem ensuring each message is audience centric, data driven, and achieves your objectives.

Crisis Communications

We evaluate your risks and turn them into opportunities with a steady measured response to unexpected changes and events.

Creative Communications

We develop a communications toolkit tailor-made in your organisation’s tone of voice with dynamic tactics and assets that grab attention, embed your messages, and persuade your audience.

Product Marketing

We ensure user adoption of new products through targeted, coordinated, and tactical engagement with your target audience

Blog 03 Nov, 2021

Digital Transformation, Strategy, Change Management, Communications, Innovation, Culture, Human Capital

Transforming your workplace for the 21st Century

03 Nov, 2021

Blog 02 Jul, 2021

Operating Model Design, Strategy, Communications, Life Sciences

The right way to diagnose a problem

02 Jul, 2021

Ariel Quick

Managing Principal

Blog 07 Apr, 2021

Communications, Life Sciences, Energy, Legal Services, Financial Services, Public Sector

How to win over your audience with targeted communication

07 Apr, 2021

Simona Mazza

Management Consultant