If your business is heavily process oriented or has a dependency on shared service centres, then you are reliant on process operators and partners for speed, accuracy and efficiency.
The price point at which you consume these services is probably increasing or in some cases partner performance may be impacting your ability to deliver business outcomes.
Most organisations have identified Automation as a core component of future strategy, but can’t select the best way forward, or are relying on existing outsourcing partners to deliver it. How can you be sure this will deliver the value you are after seeking?
RPA, AI and ML technologies have advanced quickly recently and are delivering value to business now. Inertia and complexity within large organistions can slow down the adoption and integration, creating complex programmes of work.
However there are near term activities that can quickly deliver value which you should not put off. You need to identify candidate proceses for Automation, run PoC’s and deliver on your Automation agenda. You also need to identify the best in class partners that can support this activity.
The benefits of Automation are massive if you achieve them. Accuracy, efficiency, scalability (both up and down), reduced headcount and reduced reliance on partners for labour arbitrage.
If you are working with your existing BPO partner on Automation, you need to focus on elevating that relationship from outsourcing to solutions. If you are going on the Automation journey leveraging best in class partners, you need to focus all that creativity on the right problem.
We don’t think any one vendor has established a lead position in this market. Chaucer has a unique strength with deep Energy industry knowledge, exposure to a wide array of delivery parters and real world governance and delivery experience of what works and what doesn’t.
Do something different. Give us a week and we will save you months of wasted time. You might think you need to wait for your partners or that your data or processes aren’t clean enough to start, but you will have candidate processes that will deliver value now. Let us find them for you.