Privacy Statement

Last updated on 26th February 2021


“Chaucer” means the company, its subsidiaries or holding companies and any subsidiary of any holding company hereinafter referred as ‘Chaucer’, ‘we’, ‘us’ or ‘our’ is committed to respect your privacy and choices. is committed to protecting your privacy and maintaining the security of any Personal Data received from you. All your Personal Data shall be held and used in accordance with the Data Protection Act 2018 (the “Act”) and any other applicable data protection laws within the United Kingdom, including but not limited to the General Data Protection Regulation (UK GDPR).

Chaucer is the data Controller of your Information for the purposes of the Act.

The purpose of this statement is to explain to you what Personal Data Chaucer and/or its affiliates collect, how we may use it and look after it, as well as tell you about your privacy rights in relation to the processing of your Personal Data.

Changes to the Privacy Statement and your duty to inform us of changes.

This Privacy Statement will be updated to reflect any changes in the way we handle your Personal Data or any changes in applicable laws. Any updates will be posted on this page so that you are aware of the information we collect and how we use it at all times. Continued use of the Website and communication with us will constitute your agreement to any such changes.

It is important that the Personal Data we hold about you is accurate and current. Please therefore keep us informed if your Personal Data changes (or if you wish to verify or remove your personal details) during your relationship with us by contacting us at

Personal Data we collect and process and how we use it.

Personal Data that we process:

For the purposes of this privacy Statement, 'Personal Data' is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is in possession of Chaucer.

We may collect, use, store and transfer the following types of Personal Data:

  • Information that you provide via our website, including information you provide when you register on our website e.g., name, email address, designation, company, country and telephone number;
  • Information about your computer and about your visits to and use of this Site, such as your Internet Protocol (IP) address, demographics, your computers’ operating system, and browser type and information collected via cookies.

We use different methods to collect Personal Data from you, including through:

  • Direct interactions. For example, when we interact with you for business purposes or contact you with business related information that we consider may be of interest to you. Also, if you make an enquiry or submit a job application you will be asked to provide certain information including name, email address and telephone number.
  • Automated technologies or interactions. When you interact with our Website, we may automatically collect information about your equipment, browsing action and patterns. This information is collected through cookies. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings. Cookie related details are provided in the Cookie Policy.

We do not collect Sensitive Data about you without your express consent and would only do so in accordance with data privacy laws.

‘Sensitive Data’ refers to the various categories of Personal Data identified by data privacy laws as requiring special treatment. Such categories included racial or ethnic origin, political opinions, biometric and genetic data, criminal records, religious beliefs and physical and mental health.

How we use your Personal Data

We only use your Personal Data where required for specific purposes. Most commonly, we will use your Personal Data in the following circumstances:

  • To contact you with business related information that we consider may be of interest to you;
  • Where it is necessary for our legitimate interests (e.g., conducting our business in an efficient and compliant manner and the overall promotion of our business) and your interests and fundamental rights do not override those interests; and
  • Where we need to comply with a legal or regulatory obligation.

Unless we consider we have a legitimate business reason for contacting you, we will only contact you with your consent, and you have the right to withdraw your consent at any time.

We do not sell, rent or exchange your Personal Data with any third party for commercial reasons.

Data security

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We maintain a specific data retention policy to ensure that we only retain your Personal Data for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those through other means, and the applicable legal requirements.

International transfers

We may from time to time wish to transfer Personal Data to our other group entities or third parties supporting the operation of our business which may involve transferring data outside the European Economic Area (EEA).

Prior to making any such transfer of Personal Data, we will take the necessary steps to ensure that a similar degree of protection is afforded to your Personal Data in accordance with the applicable data privacy laws.

Your legal rights

Under certain circumstances, by law, you have the following rights in relation to your Personal Data:

  • Request access to your Personal Data (commonly known as “data subject access request”): this enables you to receive a copy of your Personal Data and to check that we are lawfully processing it;
  • Request a rectification to your Personal Data: this entitles you to have any incomplete or inaccurate Personal Data corrected;
  • Request the erasure of your Personal Data (often referred to as the “right to be forgotten”): this entitles you to request your Personal Data be deleted where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (below);
  • Object to the processing of your Personal Data: this entitles you to request that we no longer process your Personal Data;
  • Request the restriction of the processing of your Personal Data: this entitles you to request that we suspend the processing of your Personal Data, for example if you want us to establish its accuracy or the reason for processing it, or if we no longer need your data for our legitimate interest but we need to hold some of it for the purpose of legal proceedings;
  • Request transfer of your Personal Data: this entitles you to receive a copy of your Personal Data, or request we transmit such Personal Data to another party; and
  • Withdraw your consent at any time: where we are relying on consent to process your Personal Data you may withdraw this consent at any time by contacting us at

How to contact us

If you have any questions regarding our privacy practices or this privacy statement, or to request this privacy statement in another format, please contact us at:

Contact: Data Protection Team
Contact address: Chaucer Group Limited, 10 Lower Thames Street, London EC3R 6EN
Phone: +44 203 141 8400

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